Get in touch about what you read here

What we can help with

We read every message that comes through our contact channels, though we cannot promise a reply to every one. We are best placed to help with corrections to published pages, clarifications about how we describe a setting or feature, and suggestions for topics that fit our aftercare focus, meaning what happens after a decision has already been made.

We are not able to give personalised technical support, diagnose a specific device fault, or recommend one product over another for your particular situation. If your message describes a problem unique to your setup, we may point you toward general information on the site rather than a one-to-one solution.

Corrections and factual updates

Software changes constantly, and a description that was accurate when written can go stale within a year. If you notice a menu, setting or behaviour described on the site that no longer matches what you see on your own machine, please tell us. Include the page title and, if you can, a short note on what has changed.

We treat corrections as a priority over new content, since accuracy is the main reason this site exists. Updates are usually made without any announcement, quietly folded into the existing page.

Response times

Because this is a small operation, replies are not instant. Straightforward corrections are usually acknowledged within a few working days. Broader questions or topic suggestions can take longer, particularly if they require us to research before answering properly.

We do not offer urgent or same-day support of any kind, and there is no paid tier that speeds this up. Everyone who writes in is in the same queue.

Postal and phone contact

For readers who prefer to write or call rather than email, our postal address and phone number are listed below. Please bear in mind that this is primarily a written publication, so email tends to get the fastest and most complete response, since it lets us look things up before replying.

Phone enquiries are best kept to general questions about the site itself rather than requests for troubleshooting help, which we are not set up to provide over a call.